Shipping policy
At DENIS SELLERS, we are dedicated to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, secure, and transparent shipping services. Below is our detailed shipping & delivery policy for all international orders.
1. Order Processing & Dispatch
All orders are processed, packed, and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional targeted packaging and rapid shipment immediately after order confirmation, minimizing waiting and transit time for every order.
2. International Shipping & Delivery Time
We provide worldwide international shipping services for our premium New Zealand seafood. Standard international delivery generally takes7–14 business days, depending on the customer’s destination country, local logistics efficiency and customs clearance progress.
For customers with urgent needs, we support expedited shipping service. You can select the rush shipping option during checkout to enjoy faster delivery.
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight of your order and your delivery destination. The exact and final shipping fee will be clearly displayed at checkout before you complete payment. There are no hidden fees or extra charges for all orders.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or related handling fees, which are independently determined by the local customs authority of your receiving country.
These additional charges are the recipient’s responsibility. We highly recommend all customers to check the local import policies, tax standards and relevant regulations of your country before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt industry-standard high-strength, shockproof and fresh-keeping packaging materials exclusively for seafood products. Our customized packaging can effectively protect products from extrusion, damage, deterioration and leakage during long-distance international transportation, ensuring you receive fresh and intact seafood.
For high-value orders, we provideoptional shipping insurance available at checkout, bringing you extra safety and peace of mind for every purchase.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and product condition immediately upon receiving your order. If you find packaging damage, leakage, severe deformation or product abnormalities, please take clear photos as evidence, refuse to sign for the package, and contact our customer service team promptly.
If you find any product quality defects after signing for the order, please submit a service request with relevant evidence to our support team within 48 hours of delivery. We will verify the problem as soon as possible and provide reasonable solutions including return, exchange or compensation services.
7. Professional Customer Support
If you have any questions about order processing, shipping status, customs clearance, delivery delay or after-sales problems, our professional customer support team is always ready to help you. Feel free to contact us anytime for fast and professional guidance.
Thank you for shopping with DENIS SELLERS! We keep optimizing our global logistics and packaging solutions to provide every customer with a faster, safer and more worry-free seafood shopping experience.